Frequently Asked Questions

Answers to the questions we hear most about ordering, shipping, and enjoying Kayali Perfume. If you need anything else, write to us at sale.kayalivanilla28@gmail.com and we will be glad to help.

Ordering

How do I place an order?

Browse the full fragrance collection, choose your scent and size, and check out with the steps shown on screen. You can review your order before you confirm it.

What sizes are available?

Most of our Eaux de Parfum come in 100ML, 50ML, 10ML Miniature, and 10ML Travel Spray sizes. The sizes offered for each scent are shown on its product page.

Are your fragrances authentic Kayali?

Yes. Kayali Perfume is an independent online store that sources authentic Kayali fragrances, including the much-loved Vanilla | 28 and the Eden collection.

Can I change or cancel my order?

If your order has not shipped yet, write to us right away at sale.kayalivanilla28@gmail.com with your order number and we will confirm what is possible.

Shipping

Do you offer free shipping?

Yes. Shipping is free on orders over $75.

Do you ship worldwide?

Yes, we ship worldwide. Delivery times vary by destination, and tracking details are sent to your email when your order ships.

How can I track my order?

Use our Track Your Order page with your order number and the email address used at checkout.

Products and layering

What is fragrance layering?

Layering means wearing two or more scents together to create a combination that is personal to you. A common way to start is a warm base, such as a vanilla or musk, with a brighter scent over it. Our Discovery Sets are an easy way to try several scents before choosing a full bottle.

How long does a Kayali scent last?

Longevity varies by scent, by skin, and by how much you apply. Our Eaux de Parfum are made to be long-wearing; applying to moisturized skin and to pulse points usually helps a scent carry through the day.

Which Kayali scent should I start with?

If you love warm and sweet scents, start with the Vanilla Collection. If you prefer something bright and juicy, try Eden Sweet Peach | 35. A discovery set is the simplest way to compare several favorites at once.

Returns

What if I need to return something?

Please read our Returns page first, then write to us at sale.kayalivanilla28@gmail.com before sending anything back, so we can confirm the next steps for your order.

Contact

How can I reach you?

Write to us at sale.kayalivanilla28@gmail.com, or use the form on our Contact Us page. We aim to respond to all inquiries promptly.